Still have a question after reading these? Email support@thebuildersledger.com.
Buying and downloading
What do I get when I buy?
Digital files, nothing shipped. Each product page lists every file, page count and format. You can download right after checkout, and we email you the link as well.
What currency are prices in? Is tax added?
Prices are in Canadian dollars (CA$). If your card is in another currency, your bank converts the charge. Any tax that applies is shown at checkout before you pay.
Who do you sell to?
Custom home builders in the US and Canada. Each product page lists what the kit contains, so you can check it suits the way you work before you buy.
I can't find my download link.
Check the order email and your spam folder. If you still can't find it, email support@thebuildersledger.com with your order number and we'll send a new link.
How do I contact you?
Email support@thebuildersledger.com. We reply within 2 business days, Monday to Friday, Eastern time.
Using the files
What formats are the files in?
PDF for the finished sample, PowerPoint (.pptx) for documents you edit, and Excel (.xlsx) for workbooks. Pages are letter size (8.5 × 11 in). The product page lists exactly what each kit includes.
What software do I need?
A PDF reader, PowerPoint or Keynote for the .pptx files, and Microsoft Excel for the workbooks. PowerPoint files can be imported into Canva; check spacing and fonts on every page after import. The Start Here guide lists what to look for. Install the two free open-licence fonts first (Cormorant Garamond and Inter). The Start Here guide shows how.
Can I edit everything?
Yes. Replace each [bracketed field] with your details and add your logo. In the workbooks, the shaded cells are inputs and the formula cells are locked to prevent accidents. The sheets are protected without a password, so you can still change the layout.
Will the templates work where I build?
They are written for custom home builders, not for one tax system or one set of rules. Tax rates and holdback or retainage percentages are inputs in the workbook, and the warranty wording is editable text in the documents, so you set each one for your own jobs. These rules differ from place to place, so confirm yours with your accountant and lawyer before you use the documents with a client.
Do the templates replace my contract, or legal or tax advice?
No. They contain no contract terms. Where they touch on tax, amounts held back from a draw or warranty, they explain it in plain language and tell you what to confirm with your lawyer or accountant before you use it with a client.
Licence and refunds
How may I use what I buy?
One purchase covers one business, with unlimited use on that business's own projects. You may give the finished documents to your clients. You may not resell or share the template files. See the Licence page.
What is your refund policy?
If a product isn't right for you, email us within 30 days of purchase for a full refund, no questions asked. Please delete your copies of the files after a refund. See the Refund policy.